Privacy policy for elxenoravia.com

Your privacy matters to us at elxenoravia

Introduction to our privacy practices

This policy explains how we collect, use, and protect personal information provided through elxenoravia.com.

We comply with Australian privacy laws and ensure your data is securely managed at every stage.

What information do we collect?

We collect information you provide directly and some data automatically through cookies and analytics tools.

Information you provide to us

• Contact details when you get in touch
• Information submitted via forms
• Feedback or enquiries sent to our team
• Preferences for communication
• Details provided during consultations

Information collected automatically

• Device and browser data for security
• IP address and location (where permitted)
• Usage data to improve user experience
• Cookies for site functionality
• Analytics data for website optimisation

How we use your information

Information is used to provide services, improve site performance, and respond to your enquiries.

• To respond to your requests
• To improve our services
• To manage our relationship with you
• To ensure data security and compliance
• To personalise your experience
• To process feedback or support queries
• To comply with legal obligations

Our commitment: Your data is kept confidential and secure, following all Australian privacy regulations.

How we share your data

We do not sell your data. Sharing occurs only with trusted providers or as required by law.

Third-party service providers

We may use providers for hosting, analytics, or communications, with strict confidentiality agreements.

Legal obligations and disclosures

We may disclose information if required by Australian law or regulation.

Anonymous statistics

Aggregated, non-identifiable data may be used for site analytics.

Your rights and choices

You can access, correct, or request deletion of your personal data at any time.

• Request access to your personal data
• Ask us to correct inaccurate data
• Request deletion of your data
• Obtain a copy of your data
• Object to certain processing uses
• Request restriction of processing

How we protect your information

We use technical and organisational measures to keep your data secure and prevent unauthorised access.

Technical security measures

• Encryption of sensitive information
• Secure data transmission protocols
• Multi-factor authentication
• Regular security audits

Organisational security measures

• Employee training on privacy
• Data access controls
• Incident response procedures
• Vendor risk assessments

How long we keep your data

We retain data only as long as needed for services or as required by law.

• Stored during your use of our site
• Kept for service improvement
• Retained for support follow-up
• Held for compliance requirements
• Stored only with consent

You may request deletion of your information at any time.

International data transfers

Some data may be stored or processed overseas, always under strict safeguards.

• Data hosting in secure facilities
• Standard contractual clauses used
• Regular audits of providers
• Compliance with privacy laws

Cookies and similar technologies

Cookies help us operate the site and analyse usage. You can manage preferences in your browser.

Types of cookies used

• Required for site operation
• Help us improve performance
• Customise your experience
• Enable additional features

Cookie preferences can be changed at any time in your browser.

Updates to this policy

We may update this policy. Changes will be posted on this page with a new effective date.

• Review our policy regularly
• Contact us with questions
• Check effective date above
• Your continued use signals acceptance

Significant changes will be communicated on our website.

Contact us about privacy

For privacy questions or requests, contact our team directly.

elxenoravia

255 Broadway, Glebe, NSW 2007 Australia

Phone: +61.3.1289.2511

Email: content@elxenoravia.com

Last updated September 10, 2025

Effective September 10, 2025